Please note if you have booked through any 3rd party Ticket site you are still bound by
 Smoke & Mirrors Booking Policy
Terms & Conditions for any show at Smoke & Mirrors.



Smoke & Mirrors Terms & Conditions

Updated 1st April 2025
Smoke & Mirrors Magic Theatre is a trading name of Magic Bars Leisure Ltd (Company No. 10024378)


🎟 BOOKINGS & TICKETS

  • All ticket sales are final. No refunds, exchanges, or cancellations will be offered under any circumstance unless required by law.
  • No changes can be made to bookings once completed. You may transfer to another person by emailing us at least 24 hours before the show.
  • Admin Fee: Cancellations within 24 hours of purchase may be charged a 7.5% fee.
  • Party size reductions are non-refundable.
  • We recommend event insurance for personal cancellation cover.
  • Chargebacks & Disputes: Initiating a chargeback without contacting us may result in a booking ban.

πŸ“§ TICKET DELIVERY & CONFIRMATION

  • E-tickets only – sent via:
    • info@smokeandmirrorsbar.com
    • box-office@smokeandmirrorsbar.com
  • No physical tickets are sent. Just give your name on arrival.
  • ID may be requested to match booking name for fraud prevention.
  • PayPal users agree no physical item will be posted.

πŸ’³ DISCOUNT CODES

  • Must be entered at checkout.
  • Cannot be applied after purchase.
  • Contact us before completing payment if there's an issue.

πŸ‘€ ENTRY POLICY

  • Strictly 18+.
  • Challenge 25 is enforced. Valid ID required.
  • Late arrivals admitted during the interval.
  • No refunds if entry is refused due to intoxication or inappropriate behaviour.

🍻 SEATING

  • We try to seat your group together.
  • Larger groups may be split; smaller groups may share tables.

🎭 SHOW ETIQUETTE

  • Phones on silent. No calls, texting or screen use.
  • No talking or heckling – it ruins the show.
  • No flash photography or recording.
  • Repeat offenders will be removed with no refund.

🚫 DISRUPTIVE BEHAVIOUR

  • No entry for intoxicated guests – no refunds.
  • Disruptive individuals will be removed immediately.
  • If your group leaves with them, you forfeit your tickets.
  • Zero-tolerance policy applies to harassment or rule-breaking.

πŸ” PRIVATE BOOKINGS

  • Guests seated on arrival to ease congestion.
  • No forced participation – but audience involvement is part of the show.
  • Let us know any special requests ahead of time.

❗ CANCELLATIONS & FORCE MAJEURE

  • If a show is cancelled, we offer:
    • A gift certificate valid for 1 year, or
    • A transfer to another available date.
  • No refunds for illness, travel issues, lateness, or weather.
  • Force Majeure includes: war, terrorism, fire, flood, pandemic, etc.

🎁 GIFT VOUCHERS

  • Non-refundable, non-transferable, valid for 12 months.
  • Cannot be exchanged for cash or extended beyond expiry.

πŸ“Έ FILMING & PHOTOGRAPHY

  • By attending, you consent to being filmed or photographed for promotion.
  • If you object, inform staff on arrival.

πŸ’¬ MAILING LIST

  • We’ll send show announcements and special offers.
  • You can unsubscribe anytime.
  • We never share your details with third parties.

πŸ“ FINAL NOTES

  • Line-ups may change – we’ll notify where possible.
  • Content may include strong language.
  • We cannot guarantee you’ll enjoy every act – no refunds if you leave.
  • Terms may change without notice – see the latest at smokeandmirrorsbar.com.

Customer Services:
0117 929 0362 (Mon–Fri, 4–7pm)
Email: info@smokeandmirrorsbar.com

Registered Office:
30–31 St James Place, Bristol, BS16 9JB

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