Smoke & Mirrors Terms & Conditions

Updated 1st April 2025
Smoke & Mirrors Magic Theatre is a trading name of Magic Bars Leisure Ltd (Company No. 10024378)

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🎟 BOOKINGS & TICKETS

• All ticket sales are final. No refunds, exchanges, or cancellations will be offered under any circumstance unless required by law.
• No changes can be made to bookings once completed. You may transfer to another person by emailing us at least 24 hours before the show.
• Admin Fee: Cancellations within 24 hours of purchase may be charged a 7.5% fee.
• Party size reductions are non-refundable.
• We recommend event insurance for personal cancellation cover.
• Chargebacks & Disputes: Initiating a chargeback without contacting us may result in a booking ban.

📧 TICKET DELIVERY & CONFIRMATION

• E-tickets only – sent via:
  • info@smokeandmirrorsbar.com
  • box-office@smokeandmirrorsbar.com
• No physical tickets are sent. Just give your name on arrival.
• ID may be requested to match booking name for fraud prevention.
• PayPal users agree no physical item will be posted.

💳 DISCOUNT CODES

• Must be entered at checkout.
• Cannot be applied after purchase.
• Contact us before completing payment if there's an issue.

👤 ENTRY POLICY

• Strictly 18+.
• Challenge 25 is enforced. Valid ID required.
• Late arrivals admitted during the interval.
• No refunds if entry is refused due to intoxication or inappropriate behaviour.

🍻 SEATING

• We try to seat your group together.
• Larger groups may be split; smaller groups may share tables.

🎭 SHOW ETIQUETTE

• Phones on silent. No calls, texting or screen use.
• No talking or heckling – it ruins the show.
• No flash photography or recording.
• Repeat offenders will be removed with no refund.

🚫 DISRUPTIVE BEHAVIOUR

• No entry for intoxicated guests – no refunds.
• Disruptive individuals will be removed immediately.
• If your group leaves with them, you forfeit your tickets.
• Zero-tolerance policy applies to harassment or rule-breaking.

🔐 PRIVATE BOOKINGS

• Guests seated on arrival to ease congestion.
• No forced participation – but audience involvement is part of the show.
• Let us know any special requests ahead of time.

❗ CANCELLATIONS & FORCE MAJEURE

• If a show is cancelled, we offer:
  • A gift certificate valid for 1 year, or
  • A transfer to another available date.
• No refunds for illness, travel issues, lateness, or weather.
• Force Majeure includes: war, terrorism, fire, flood, pandemic, etc.

🎁 GIFT VOUCHERS

• Non-refundable, non-transferable, valid for 12 months.
• Cannot be exchanged for cash or extended beyond expiry.

📸 FILMING & PHOTOGRAPHY

• By attending, you consent to being filmed or photographed for promotion.
• If you object, inform staff on arrival.

💬 MAILING LIST

• We’ll send show announcements and special offers.
• You can unsubscribe anytime.
• We never share your details with third parties.

📝 FINAL NOTES

• Line-ups may change – we’ll notify where possible.
• Content may include strong language.
• We cannot guarantee you’ll enjoy every act – no refunds if you leave.
• Terms may change without notice – see the latest at smokeandmirrorsbar.com.

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Customer Services:
0117 929 0362 (Mon–Fri, 4–7pm)
Email: info@smokeandmirrorsbar.com

Registered Office:
30–31 St James Place, Bristol, BS16 9JB